Service Level Agreement
The Nuclear and Radiological Regulatory Commission is committed to ensuring customer satisfaction by providing its electronic services 24/7 and adhering to specific timelines for service delivery. Please note that the time taken to complete a request does not include the completion of incomplete data in cases where the beneficiary has not provided all the required information and data, nor does it include the time taken to process the request by a third party such as other government agencies if the nature of the service requires it.
Levels of Electronic Service Delivery
|
Main Services |
Sub-Services |
Service Level Agreement |
|
AMAN |
Issuance of a Radiation Practice License |
45 working days after completing the required application documents and upon acceptance by the Nuclear and Radiological Regulatory Commission (NRRC). |
|
Renewal of a Radiation Practice License |
30 working days after completing the required application documents and upon acceptance by the Nuclear and Radiological Regulatory Commission (NRRC). |
|
|
Definition of a Facility Engaged in Radiation Practices |
5 working days |
|
|
License for Importing Radioactive Sources |
5–10 working days |
|
|
License for Exporting Radioactive Sources |
5–10 working days |
|
|
License for the Transfer of Possession of Radioactive Sources |
5–10 working days |
|
|
Radiation Safety Officers |
Registration for the Radiation Protection Officers Exam |
Immediate |
|
Issuance of Radiation Protection Officer License |
working days |
|
|
Renewal of Radiation Safety Officer License
|
Immediate |
|
|
Beneficiary Services |
Inquiries |
5 working days |
|
Reports |
Immediate |
|
|
Complaints and Suggestion |
5 working days |
|
|
Building National Human Capacities |
Registration for training programs |
30 working days (starting from the end of the registration period for the training program). |